About The Code
The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 ensures the safety and support of tertiary and international learners enrolled with New Zealand education providers.
The Code sets out what AromaScience Training must do to ensure the well-being and safety of its learners.
You can download the Code in Te reo Māori and English:
In general, students can expect that
- The quality of teaching and learning you receive will meet high educational standards;
- The marketing and promotion information you receive before you enrol is clear, complete and accurate, so you can make a well-informed decision about whether an education provider is the right choice for you;
- You will receive enough information and support to help you with your enrolment, including understanding the legal obligations you have.
- You are welcomed and have enough information, guidance and support to help you settle into your course.
- Your learning environment is safe, and your well-being needs are supported.
Wellbeing and safety for tertiary learners :: NZQA
Withdrawing From Your Programme
You have the right to withdraw from a programme at any time. AromaScience Training's withdrawal and refund process is explained in the Fee Protection, Withdrawals and Refunds policy, which aligns with NZQA’s requirements.
You must notify Administration in writing or complete the Withdrawal and Refund form upon request.
Concerns and Complaints
Please tell us if you have any concerns about your course or learning experience at AromaScience Training. We are interested in what you have to say and welcome all feedback. If there is something bothering you or hindering your progress, let’s work together to fix it. We can’t help you if we don’t know.
If you have raised your concerns with us yet feel we haven’t responded satisfactorily, you have the right to raise them with the following agencies: the New Zealand Qualifications Authority (NZQA) or iStudent Complaints for international students.
NZQA 0800 697 296
NZQA responds to complaints about alleged non-compliance with the Code of Practice. Make a complaint.